I have two follow -ups. So firstly, on the loss ratio, you gave the nine -month FY'25 IFRS numbers. Could you give us the nine-month FY'24 IFRS numbers as well? That would be very helpful. And secondly, there was a question on hospital tariffs, which was previously asked? And you indicated that there is significant impetus on getting everybody on board and bargaining with hospitals. But do you think, till date, the bargaining or hard bargaining by insurance companies has been somewhat counterprodu ctive? Because what has happened is the smaller hospitals have folded up or been acquired by larger hospitals. And hence, their bargaining power has increased. So how do you balance this? How do you balance this shift of power, which has happened from smaller hospitals towards larger hospital networks, because a hard bargain could result in this further accelerating. Those were my two questions. Thank you.
Questions across 2 calls
Supratim Dutta
Ambit
Niva Bupa Health Insurance Company Limited
Star Health and Allied Insurance Company Limited
My first question is I just wanted to understand is how has the lives covered grown during this quarter. And, a corollary to that would be, is there a slowdown in the new life added, which is resulting in losses from the back book now becoming more evident, because typically in the new policy we have a wait period of four years, and hence the claims are lower that compensates for older policies. So, is that also an element which is playing out in this higher loss ratio? If you could answer that before I move to my second question?
Got it. Also just wanted to understand given this year itself you have taken a 25% price hike, then during the price hike wouldn't you be factoring in that there could be the claim or the experience could be different because, from the start of the year itself it was evident that customer trends have changed, people are visiting hospitals more frequently. So, just wanted to understand despite the price hike how was this such a surprise?